Terms and Conditions

Last Updated: November 23, 2024

1. Introduction

Welcome to Attuned IT's website. By using our website or services, you agree to these terms and conditions. Please read them carefully.

2. Simple Summary

We provide IT consulting and managed services to businesses. These terms explain:

  • What we do and don't do

  • What you can expect from us

  • What we expect from you

  • How we handle problems

  • Your rights and responsibilities

3. Who Can Use Our Services

  • You must be at least 18 years old

  • You must have the authority to enter into contracts for your business

  • You must provide accurate information when signing up

  • You must be based in the United States

4. Our Services

What We Provide:

  • IT consulting and strategy

  • Network management and security

  • Cloud services and support

  • Hardware and software support

  • Cybersecurity services

  • Technical support

Service Availability:

  • We aim for 99.9% uptime for managed services

  • Scheduled maintenance will be announced 48 hours in advance

  • Emergency maintenance may occur without notice

  • Support hours are 8am - 5pm PST

5. Your Responsibilities

You agree to:

  • Provide accurate, complete information

  • Keep your account credentials secure

  • Notify us immediately of security concerns

  • Use our services lawfully

  • Pay for services on time

  • Maintain necessary hardware and software

  • Follow our security recommendations

  • Back up your data regularly

6. Payment Terms

  • Fees are billed monthly

  • Payment is due within 10 days of invoice

  • Late payments may result in service suspension

  • All fees are non-refundable unless stated otherwise

  • We may change our fees with 30 days' notice

7. Service Level Agreements

  1. Critical issues: 1 hour

  2. High priority: 4 hours

  3. Normal priority: 1 business day

  4. Low priority: 2 business days

  5. Specific SLAs are detailed in your service agreement

8. Limitation of Liability

We are not liable for:

  • Data loss

  • Business interruption

  • Third-party software or hardware issues

  • Force majeure events

  • Damages exceeding the amount paid for services in the past 12 months

9. Warranties and Disclaimers

  • We provide services "as is"

  • We don't guarantee specific outcomes

  • We will perform services professionally and competently

  • We make no warranties about third-party products

10. Confidentiality

We will:

  • Protect your confidential information

  • Use industry-standard security measures

  • Only share information as needed to provide services

  • Maintain confidentiality agreements with our staff

11. Intellectual Property

  • You keep ownership of your data

  • We own our tools, processes, and software

  • You can't copy or modify our materials without permission

  • We may use anonymized data for service improvement

12. Term and Termination

  • Either party can terminate with 30 days' written notice

  • We may terminate immediately for:

    • Non-payment

    • Terms violation

    • Illegal activity

  • You must pay for services through the termination date

  • We'll help transfer your data upon termination

13. Changes to Terms

  • We may update these terms with 30 days' notice

  • Continued use means you accept new terms

  • Material changes require your explicit consent

14. Governing Law

  • These terms are governed by California law

  • Disputes will be resolved in Marin County, California

  • You agree to arbitration for disputes

  • Class action waiver applies

15. Contact Information

For questions about these terms:

16. Severability

If any part of these terms is invalid, the rest remains in effect.

17. Definitions

To keep things clear, here's what we mean by:

  • "Services": Any IT support, consulting, or managed services we provide

  • "You": The business or person using our services

  • "We/Us": Attuned IT and its employees

  • "Critical Issue": System-wide outage affecting core business operations

  • "Business Hours": 8am - 5pm PST